Frequently Asked Questions (FAQs)

1. What is the best way to apply acrylic nails? Answer: Start with clean, prepped nails. Apply a primer, pick up a small bead of acrylic with your brush, and place it on the nail. Shape and smooth it out before it fully hardens.

2. How long does it take for gel polish to cure? Answer: Gel polish typically cures in 30-60 seconds under an LED lamp and 2-3 minutes under a UV lamp.

3. What is the difference between UV and LED nail lamps? Answer: UV lamps cure all types of gel polish but take longer, while LED lamps cure only LED-specific gels and are faster, usually curing in 30-60 seconds.

4. How can I prevent my gel polish from wrinkling? Answer: Apply thin coats of gel polish, ensure your lamp is high-quality, and keep the hand under the lamp for the full curing duration. If needed, leave it under the light for an extra minute.

5. Why is my monomer not curing properly? Answer: Temperature can affect curing time. Ensure the room, monomer, and nail bed are in the 68-75 degree range. Using a monomer booster can also help speed up the curing process.

6. What is the benefit of using odorless monomer? Answer: Odorless monomer reduces the strong smell associated with traditional monomers, making it more pleasant to work with, especially in enclosed spaces.

7. How often should I replace my nail lamp? Answer: It depends on usage. High-quality lamps can last several years, but cheaper lamps may need replacement every 6-12 months if used frequently.

8. Can I use regular nail polish with a gel top coat? Answer: Yes, you can apply regular nail polish and then a gel top coat for added durability. Ensure the regular polish is completely dry before applying the gel top coat.

9. What is the difference between gel polish and regular polish? Answer: Gel polish requires curing under a UV or LED lamp and lasts longer than regular polish, which air-dries and typically chips sooner.

10. How do I remove acrylic nails safely? Answer: Soak nails in acetone for 15-20 minutes until the acrylic softens, then gently remove with a cuticle pusher. Avoid forcing it off to prevent damage to your natural nails.

11. What should I do if my gel polish peels off? Answer: Ensure nails are properly prepped, avoid over-buffing, and use a high-quality base and top coat. Curing times should also be accurate.

12. How do I clean my nail brushes? Answer: Clean brushes with a brush cleaner or acetone after each use. Store them upright to prevent the bristles from deforming.

13. Why does my gel polish change color? Answer: Exposure to sunlight, chemicals, or incorrect curing times can cause color changes. Use a high-quality top coat to protect the polish.

14. Can I mix different brands of gel polish? Answer: It’s best to use the same brand for base, color, and top coat to ensure compatibility and optimal results.

15. How can I prevent lifting with acrylic nails? Answer: Proper nail prep, using a primer, and applying the acrylic correctly can prevent lifting. Ensure the nails are free of oils and debris before application.

16. What is a monomer booster? Answer: A monomer booster is an additive that speeds up the curing process of monomer, especially in cold environments.

17. How do I store my nail products? Answer: Store nail products in a cool, dry place away from direct sunlight to maintain their effectiveness and longevity.

18. What should I do if my nail lamp isn’t working properly? Answer: Check the adapter and ensure it’s plugged in correctly. If the light doesn’t turn on, you may need to replace the adapter or the lamp itself.

19. Are your products safe for use on sensitive skin? Answer: Yes, our products are formulated to be gentle and safe for all skin types. However, always perform a patch test if you have sensitive skin.

20. Do you offer nail courses for beginners? Answer: Yes, we offer a variety of courses for beginners, including acrylic application, gel polish techniques, and more. Check our website for course schedules and details.

Shipping and Returns FAQs

21. What are your shipping options? Answer: We offer Standard Shipping (3-7 business days), Expedited Shipping (2-3 business days), and Overnight Shipping (1 business day).

22. Do you offer free shipping? Answer: Yes, we offer free standard shipping on orders over $100 (excluding international orders).

23. How can I track my order? Answer: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to monitor the status of your shipment.

24. Do you ship internationally? Answer: Yes, we offer international shipping to select countries. Delivery times may vary depending on the destination and customs processing.

25. Who is responsible for customs duties and taxes on international orders? Answer: The recipient is responsible for any customs duties or taxes imposed by the destination country.

26. What should I do if my package is lost or stolen? Answer: If your tracking information shows that your package was delivered but you can't find it, check with others in your household and nearby areas. In rare cases, the package may show as 'delivered' but could take an additional 24 hours to arrive. For frequent issues with lost or stolen packages, consider having your package delivered to a work address.

27. How long does it take to process an order? Answer: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

28. What is your return policy? Answer: We accept returns within 30 days of delivery. The product must be unused and in its original packaging. Unfortunately, liquids cannot be returned due to their nature.

29. How do I initiate a return? Answer: To initiate a return, please contact our customer service team with your order details. They will provide you with instructions on how to proceed.

30. Can I exchange an item? Answer: Yes, we offer exchanges for defective items. Please contact our customer service team for assistance.

31. What should I do if I receive a damaged item? Answer: If you receive a damaged item, please contact our customer service team immediately with photos of the damage. We will assist you in resolving the issue.

32. Do you offer refunds? Answer: Yes, we offer refunds for eligible returns. Once we receive and inspect the returned item, we will process the refund to your original payment method.

33. How long does it take to receive a refund? Answer: Refunds are typically processed within 5-7 business days after we receive the returned item. 

34. Are sale items eligible for returns? Answer: Sale items are final sale and not eligible for returns or exchanges unless they are defective.

35. Can I return an item if I don’t like it? Answer: Yes, you can return unused items in their original packaging within 30 days of delivery for a store credit or refund, excluding liquids ( gel polish, top coats, monomer, primer, nail prep and in those nature.

36. What if I need to cancel my order? Answer: If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we can cancel it and issue a refund.

37. Do you offer warranties on your products? Answer: Yes, we offer warranties on certain products like nail lamps and drills. Please refer to the product description for warranty details. We also work with a 3rd party company that is CPS. Which is shown when adding to cart a lamp or drill. They'll send you a message with the warrenty and how to file a claim if needed. Our in house warranty is only 45 days of getting the item. 

38. How do I file a warranty claim? Answer: To file a warranty claim, please contact our customer service team with your order details and the issue you are experiencing. They will guide you through the process.

39. What happens if my order is delayed? Answer: While we strive to ensure timely delivery, delays can happen due to unforeseen circumstances. If your order is significantly delayed, please contact our customer service team for assistance. at support@heybeautifulnailsupplies.com

40. Can I change my shipping address after placing an order? Answer: If you need to change your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we can update the address for you.

41. My product is not working properly or not working? Answer: If your experiencing problems with lamps, drills and is under 45 days since arrival you are entitles for an exchange of lamps or drill or store credit or refund if under 30 days. In this cases only we will pay for the shipment back to us. Once you submit your videos and pictures of the prof we will send you a pre-paid label to your email with all the information. Please send us a detail information of what is wrong with your order number.