Thank you for visiting and shopping at Hey Beautiful Nail Supplies Online Store. The following terms and conditions constitute our Shipping Policy for online. By placing an order with Hey Beautiful Nail Supplies, you agree to these terms. If you have any questions, please email us at support@heybeautifulnailsupplies.com for a fast response.

Shipping Policy

Order Processing:

• Orders placed after 2 PM will be scheduled to ship the following day.
• We do not ship on Wed, Sat & Sunday nor holidays. 

Delivery:

• Complimentary standard shipping is available for orders within the United States totaling $100 or more.
• Risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier.
• If your tracking information indicates that your order was delivered but you did not receive it, please contact support@heybeautifulnailsupplies.com for assistance in filing a claim with FedEx, USPS, or UPS.

P.O. Box Shipments:

• Orders shipping to a P.O. Box will receive complimentary ground shipping, pending order approval. Note that shipping to P.O. Boxes may increase processing times by up to two business days.
• Orders shipping to Puerto Rico, Alaska, or Hawaii will also receive complimentary ground shipping, pending order approval.

Shipping Carrier:

• We use USPS for shipping products. They are responsible for delivering your package to your shipping location.
• For International we use what you picked and might pay custom. 

Shipping Times:

• USPS shipments typically arrive within 1-8 business days after tracking number is given.
• Priority Mail does not guarantee delivery times and does not offer a money-back guarantee for delays. Consider using Priority Mail Express for guaranteed delivery times; additional charges may apply.

Tracking Information:

• If your tracking shows "Accepted" but your shipment is not scanned correctly at the USPS facility, it is likely still in transit. The package status will update upon delivery.
• If your tracking information shows "Delivered" but you cannot find your package, check the following locations: mailbox, porch, garage, areas protected from weather, exterior doors, and any locations where the package could be placed. Also, check with household members and allow an additional 24 hours.

Lost or Stolen Packages:

• If you have experienced lost or stolen packages, consider having your package delivered to a work address.
• If the tracking confirms delivery but you have not received your order, contact the courier using the information below. We cannot be held responsible for packages where tracking indicates delivery to your address.

Courier Contact Information:

• USPS: 1-800-275-8777 (Press 0, then 0, then 5, then 5, then 2)

Damaged Goods:

• Please send pictures of damaged boxes and items to us. We will assess the damage based on the pictures. Significant spills or damage will be evident if the box shows more than minor damage. We ask for honesty; attempts to scam will jeopardize the refund process.

Product Malfunctions:

• If a product malfunctions, inform us within 48 hours of delivery. You must inspect the product diligently. Provide proof via video showing the malfunction. Upon verification, we will issue a refund for the defective product.
• Electronics have 45 day warranty. 

Missing Products:

• We ensure all ordered products are shipped. If a product is out of stock, we will notify you via email and provide a refund or upgrade at no cost. If an item is missing from your order, email us with your order number within 48 hours of delivery. We will verify with pictures taken before shipping to ensure accuracy.

Undeliverable Packages:

• If a package is undeliverable due to an incorrect address, you will need to pay the shipping fee again. For refunds, a $1.99 restocking fee will apply. Please ensure the correct address, including apt or unit number, is provided.

Fraud Protection:

• We reserve the right to cancel any order that does not meet our fraud policies. This includes address verification (AVS), card security code (CVV), and non-matching billing and shipping addresses. We may request a government ID and card picture to verify non-fraudulent orders.

Shipping Costs:

• Shipping fees are non-refundable.

For any further assistance, please contact us at support@heybeautifulnailsupplies.com.