Thank you for visiting and shopping at Hey Beautiful Nail Supplies Online Store. The following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with Hey Beautiful Nail Supplies. If you have any questions on our shipping policy please email us at email@example.com (fast response)
*Orders after 2pm will be scheduled to ship the following day*
USPS is the service we use to ship products. They will be in charge of arriving at your shipping location. *
"Priority Shipping & Regular Shipping Time"
Once your shipment has been accepted by USPS it's a 1-8 business day arrival. Now Priority Mail remains a non-guaranteed delivery time service. There is no money-back guarantee if items that are sent via Priority Mail or Regular Mail, delay or do not arrive by the scheduled delivery date. You may want to consider Priority Mail Express if you’re interested in a money-back guarantee if so please send us an email. An extra charge may be applied for the Priority Express Mail.
Showing "Accepted" on your tracking
When you see this in your tracking, that means your shipment didn't get scanned correctly at the USPS facility. Your package will still be in transit most cases you'll get your product delivered and by then it will update. UPS and USPS make this error which is out of our reach.
Showing “Delivered” But No Package at the door.
If your tracking information shows that your package was delivered but you can't find it:
- Carrier may have placed it in a safer location, please check:
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- In rare cases, the package may show as 'delivered' but could take additional 24 hours.
- If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at the number below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
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Please send us pictures of boxes and items that are damaged.
Regarding monomers, if the spillage is:
1-5% we will refund 10% of the Monomer
10-20% we will refund 25% of the Monomer
21-45% we will refund 55% of the Monomer
46+ we will resend you another Monomer.
We will come to terms once we see box damage. The more it spilled the more the box takes damage. If monomer spilled and the box shows minor damage and the picture shows more than half on the bottle empty. That will let us know one took extra liquid out and took a picture and stated half spilled. 46% spillage would destroy the box as we have experimented and seen. We ask for honesty and if we see a scam you are jeopardizing the refund.
Regarding Other Products
If damage we will replace it at no cost. Just send us pictures of proof no later than 48hr.
If you receive a product and it comes out malfunction you must inform us 48 hours after delivery. The consumer must diligently inspect the product to see it works. That is the responsibility of the consumer. If not working properly we will need to see proof of the video submitted to us. Once we see its malfunction we will issue a refund for that product.
Missing Product in your order
We make sure everything ship is what you order. If you bought a product that shows to be in stock but is out of stock. We will send an email letting you know and will be given a refund on that product. If applicable we will upgrade your product for no cost.
We double make sure there's no missing product. Since we are humans we tend to make mistakes then and there. If what you order is missing a product send us an email with the order number at firstname.lastname@example.org and we will check the pictures taken prior to shipping (checks every product that goes in a shipment) of your purchase to see if the product was missing. Must not pass 48 hours since the time of delivery.
Unable to deliver (return shipping to the shipper)
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If the shipment was not able to be delivered due to an incorrect address shipping fee will be needed to be paid again. If a refund is wanted there will be a $1.99 restocking fee. We advise you to please put in the correct address with the apt or unit number.
We reserve the right to cancel any order deemed to not meet our fraud policies. This includes but not limited to: address verification (AVS), card security code (CVV), and non-matching billing to and ship to addresses. We might ask for a Government ID and Card picture to show proof of non-fraud.
SHIPPING IS NON-REFUNDABLE