Shipping Policy

 

Thank you for visiting and shopping at Hey Beautiful Nail Supplies Online Store. The following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with Hey Beautiful Nail Supplies. If you have any questions on our shipping policy please email us at admin@heybeautifulnailsupplies.com (fast response)
IF YOU PAID INSURANCE PLEASE GO TO THE BOTTOM WHERE ITS GREEN
*Orders after 2pm will be scheduled to ship the following day*
Showing “Delivered” But No Package. (If Uninsured)
Hey Beautiful Nail Supplies is not responsible for lost packages after “Delivered” is stated in your tracking.   
First be sure it hasn’t actually been delivered to your home, check around all the entrances, sometimes postal carriers try to protect your package by putting it someplace where it won’t be easily seen. Carries have been unreliable during the pandemic so wait 1 business day after you receive notification of "delivered".  Once you are sure it isn’t at your location you need to contact the carrier and report a problem. Be polite, and have the tracking number ready so they can check their records. 
Stolen Goods 
Hey Beautiful Nail Supplies is not responsible for stolen goods. 
If stolen occur to any parcel after “delivery” is stated by the Postal Service or Ups indemnity will not be paid. All carriers suggested that if you won't be home when a package is delivered, consider having your stuff shipped to your office, or a store/post office for pick up. Check this link for more info to having your good protected. https://mpdc.dc.gov/page/winter-holiday-safety-tips
Almost all shipments have $50-$100 insurance from the carrier. For a refund, got USPS.com and go to the "Help" tab and click File a Claim.
Damage Goods (If Uninsured)
Hey Beautiful Nail Supplies, is not liable for any products damaged or lost during shipping. 90% of the package is bubble wrapped. If you received your order damaged, please let us know to file a claim. Please save all packaging materials and damaged goods before filing a claim. Most shipping is done through Priority which insures up to $50-$100
Malfunction Goods
If you receive a product and it come out malfunction you must inform us 48 hours after delivery. The consumer  must diligently inspect the product to see it works. That is the responsibility of the consumer. If not working properly we will need to see proof of video submitted to us. Once we see its malfunction we will issue a refund for that product. 
Missing Product in your order
We make sure everything ship is what you order, incase you bought a product that shows to be in stock but in reality is out of stock. We will send an email letting you know and be giving you a refund on that product. If applicable we will upgrade your product for no cost. 
We double make sure there's no missing product.  Since we are humans we tend to make mistakes then and there. If what you order is missing a product send us an email with the order number at admin@heybeautifulnailsupplies.com and we will check the pictures taken prior to shipping (checks every product that goes in a shipment) of your purchase to see if the product was missing.  Must not passed 24 hours since time of delivery. 
 
Shipping insurance coverage and what will do;
 DAMAGE during transportation, LOST package because of carrier, and STOLEN package during delivery.  If NO insurance was bought during checking out we wont be able do much. If Damage Goods  Lost, Stolen package, : we will have to file a claim which will take 6-12 Business days for USPS to inspect after that we will re-ship or refund the products depending of the claim. Please let us know 48 hour past delivery date. All Insured shipments come with signature confirmation for proof of delivery. 
 

FRAUD PROTECTION

We reserve the right to cancel any order deemed to not meet our fraud policies. This includes but not limited to: address verification (AVS),  card security code (CVV), and non-matching billing to and ship to addresses.

SHIPPING IS NON-REFUNDABLE