Shipping Policy

Thank you for visiting and shopping at Hey Beautiful Nail Supplies Online Store. The following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information before placing your order, as you agree to the below terms by placing an order with Hey Beautiful Nail Supplies. If you have any questions about our shipping policy, please email us at support@heybeautifulnailsupplies.com (fast response)
*Orders after 2pm will be scheduled to ship the following day*
DELIVERY
All purchases shipping within the United States will receive complimentary standard shipping after 75$ worth of products. With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website, pass to you upon delivery of the items to the carrier. Should your item not be received but your tracking information indicates that your order was delivered, please contact support@heybeautifulnailsupplie.com  who will be able to further assist with filing a FedEx, USPS or UPS claim on your behalf.
Orders shipping to a P.O. Box will receive complimentary ground shipping, pending order approval. Please note: Shipping to P.O. Boxes may increase processing times by up to two business days. Orders shipping to Puerto Rico, Alaska, or Hawail will receive complimentary ground shipping, pending order approval.

 

USPS is the service we use to ship products. They will be in charge of arriving at your shipping location. *

"Priority Shipping & Regular Shipping Time"

Once USPS has accepted your shipment, it's a 1-8 business day arrival. Now Priority Mail remains a non-guaranteed delivery time service. Therefore, there is no money-back guarantee if items sent via Priority Mail or Regular Mail are delayed or do not arrive by the scheduled delivery date. You may want to consider Priority Mail Express if you're interested in a money-back guarantee; please send us an email. An extra charge may be applied for the Priority Express Mail.

Showing "Accepted" on your tracking

When you see this in your tracking, your shipment didn't get scanned correctly at the USPS facility. Your package will still be in transit in most cases, you'll get your product delivered, and by then, it will update. UPS and USPS make this error which is out of our reach.

Showing “Delivered” But No Package at the door.

If your tracking information shows that your package was delivered but you can't find it:

    • Carrier may have placed it in a safer location, please check:
      • Mailbox
      • Porch
      • Garage
      • Any area out of potential weather hazards
      • Exterior doors and any locations where the package could be placed
    • Check your mailbox again as some packages come separately from your regular mail.
    • Check with others in your house that may have accepted it.
    • In rare cases, the package may show as 'delivered' but could take additional 24 hours.                                                          
    • If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound. 

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at the number below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

COURIER PHONE GET HUMAN INSTRUCTIONS
USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2

Damaged Goods 

Please send us pictures of boxes and items that are damaged. 

Regarding monomers, if the spillage is:

1-5% we will refund 10% of the Monomer 

10-20% we will refund 25% of the Monomer 

21-45% we will refund 55% of the Monomer

46+ we will resend you another Monomer.

We will come to terms once we see box damage. The more it spilled, the more the box takes damage. If the monomer spilled and the box shows minor damage, the picture should show more than half of the empty bottle. That will let us know one took extra liquid out and took a picture, and stated half spilled. 46% spillage would destroy the box, as we experimented and saw. We ask for honesty, and if we see a scam, you are jeopardizing the refund. 

Regarding Other Products 

If damaged, we will replace it at no cost. Just send us pictures of proof no later than 48hr.

Malfunction Goods

If you receive a product and it malfunctions, you must inform us 48 hours after delivery. After that, the consumer must diligently inspect the product to see if it works. That is the responsibility of the consumer. If not working correctly, we will need to see proof of the video submitted. Once we see its malfunction, we will issue a refund for that product. 

Missing Product in your order

We make sure everything shipped is what you order. For example, suppose you bought a product that shows to be in stock but is out of stock. We will send an email letting you know and give a refund on that product. If applicable, we will upgrade your product for no cost. 

We double make sure there's no missing product. Since we are humans, we tend to make mistakes then and there. If what you order is missing a product, send us an email with the order number at support@heybeautifulnailsupplies.com, and we will check the pictures taken before shipping (matches every product that goes in a shipment) your purchase to see if the product was missing. Must not pass 48 hours since the time of delivery. 

 

Unable to deliver (return shipping to the shipper)

If the shipment could not be delivered due to an incorrect address shipping fee will be needed to be paid again. If a refund is wanted, there will be a $1.99 restocking fee. Therefore, we advise you to please put in the correct address with the apt or unit number.

FRAUD PROTECTION

We reserve the right to cancel any order deemed to not meet our fraud policies. This includes but not limited to: address verification (AVS),  card security code (CVV), and non-matching billing to and ship to addresses. We might ask for a Government ID and Card picture to show proof of non-fraud.

SHIPPING IS NON-REFUNDABLE