Thank you for visiting and shopping at Hey Beautiful Nail Supplies Online Store. The following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with Hey Beautiful Nail Supplies. If you have any questions on our shipping policy please email us at firstname.lastname@example.org (fast response)
*Orders after 2pm will be scheduled to ship the following day*
Showing "Accepted" on your tracking
When you see this in your tracking, that means your shipment didn't get scanned correctly at the USPS facility. Your package will still be in transit most cases you'll get your product delivered and by then it will update. UPS and USPS makes this error which is out of our reach.
Showing “Delivered” But No Package at the door.
USPS sometimes notification system does not work correctly, and we see this many time but the majority of the time does get delivered 1-2 business days after.
Unfortunately Hey Beautiful Nail Supplies is not responsible when stated “Delivered” and stating missing. Most of the time USPS and UPS do deliver.
First be sure it hasn’t actually been delivered to your home, check around all the entrances, sometimes postal carriers try to protect your package by putting it someplace where it won’t be easily seen. Carries have been unreliable during the pandemic so wait 1-2 business day after you receive notification of "delivered". Once you are sure it isn’t at your location you need to contact us and we will be happy to file a claim.
Hey Beautiful Nail Supplies is not responsible for stolen goods.
If stolen occur to any parcel after “delivery” is stated by the Postal Service or Ups indemnity will not be paid. All carriers suggested that if you won't be home when a package is delivered, consider having your stuff shipped to your office, or a store/post office for pick up. Check this link for more info to having your good protected. https://mpdc.dc.gov/page/winter-holiday-safety-tips
Please send us picture of box and items that are damaged.
Regarding monomers if spillage is:
1-5% we will refund 10% of the Monomer
10-20% we will refund 25% of the Monomer
21-45% we will refund 55% of the Monomer
46+ we will resend you another Monomer.
We will come to terms once we see box damage. The more it spilled the more the box takes damage. If monomer spilled and the box shows minor damage and the picture shows more than half on the bottle empty. That will let us know one took extra liquid out and took picture and stated half spilled. 46% spillage would destroy the box as we have experimented and seen. We ask for honesty and if we see a scam your are jeopardizing the refund.
Regarding Other Products
If damage we will replace it at no cost. Just send us pictures of proof no later than 48hr.
If you receive a product and it come out malfunction you must inform us 48 hours after delivery. The consumer must diligently inspect the product to see it works. That is the responsibility of the consumer. If not working properly we will need to see proof of video submitted to us. Once we see its malfunction we will issue a refund for that product.
Missing Product in your order
We make sure everything ship is what you order, incase you bought a product that shows to be in stock but in reality is out of stock. We will send an email letting you know and be giving you a refund on that product. If applicable we will upgrade your product for no cost.
We double make sure there's no missing product. Since we are humans we tend to make mistakes then and there. If what you order is missing a product send us an email with the order number at email@example.com and we will check the pictures taken prior to shipping (checks every product that goes in a shipment) of your purchase to see if the product was missing. Must not passed 24 hours since time of delivery.
Unable to deliver (return shipping to shipper)
If shipment was not able to be delivered due to incorrect address. There will be a $4.99 shipping fee. If a refund is wanted there will be a $1.99 restocking fee. We advise to please put in the correct address with the apt or unit number.
We reserve the right to cancel any order deemed to not meet our fraud policies. This includes but not limited to: address verification (AVS), card security code (CVV), and non-matching billing to and ship to addresses.
SHIPPING IS NON-REFUNDABLE